Ordering & Shipping

How long does shipping take?
Delivery usually takes 1–2 weeks within Germany. International deliveries may take a little longer depending on the destination country.

Which shipping provider will deliver my order?
Your order is usually shipped with DHL or a comparable shipping provider.

Can I track my order?
Yes, as soon as your order has been shipped, you will receive a shipping confirmation including a tracking link by email.

How much does shipping cost?
The shipping costs will be shown to you during checkout.

Payment

Which payment methods are accepted?
PayPal, credit card, wero, prepayment, invoice, installments

Is my payment secure?
Yes, all payments are processed via encrypted connections and comply with current security standards.

Returns & Exchanges

Can I return my order?
Yes, you can cancel and return your order within 14 days of receipt.

How does a return work?
Please contact our customer service team to receive all information regarding returns.

Who pays the return shipping costs?
Return shipping costs are usually borne by the buyer unless otherwise stated.

Products

Are the products in stock?
All products marked as available are usually ready for immediate delivery.

Can I reserve an item?
Unfortunately, reservations are currently not possible.

Customer Account

Do I have to create a customer account?
No. You can also order as a guest.

I forgot my password – what can I do?
Simply use the “Forgot password” function on the login page.

Support

How can I contact customer service?
You can reach us by email or via our contact form. We usually respond within 24 hours.

When is support available?
Our support team is available on weekdays from 9:00 a.m. to 5:00 p.m.